Call centers need exceptional training to represent hotels

Central reservation call centers can be essential for management of call volume, but without proper training, reservation agents may be ill-prepared to respond to customers' specific questions on hotels. Tips for making sure call centers can represent properties well include making sure employees understand the importance of possibly being the first live contact on a hotel, and having supervisors on duty to respond to difficult questions.

Read the article here: Having Reservations About Central Reservations? - By Roberta Nedry :: Hotel News Resource

tags: hospitality

Posted 01/05/06 by JJ | Filed under: Sales and Marketing