The Complaint Box - Commitment to resolving complaints pays off
How hotels manage complaints is an important sign of their commitment to their purpose, and it's important to remember that visitors will loudly broadcast their complaints not just to the hotel, but to other potential customers. Efforts to capture data and information about visitor stays and sharing the findings with leadership can help build strategies to improve service, an expert says.
Read the original article here: The Complaint Box
tags: hospitality
Posted 12/31/05 by JJ | Filed under: Service Quality and Issues
Comments
Add Comment