Marriott launches 'Spirit to serve our guests' program

Excerpt:
Marriott International, Inc. has launched a guest service initiative called “Spirit To Serve Our Guests.” The program has five key elements, which begins with quickly recognizing a guest’s personal preferences when a reservation is made, to helping a Marriott Rewards member track points.

Read the whole story here:Marriott Rolls Out Guest Service Program

tags: hospitality

Posted 02/01/06 by JJ | Filed under: Service Quality and Issues