Which Country Provides the Most "Comfortable" Hotel Experience?
The international component of the MMHI is based on 10,000 guest interviews of non-US hotel stays annually.
Overseas Hotels Score Higher In Emotions:
Emotion scores (which correlate highly with loyalty) were higher at overseas properties compared to US hotels. Specifically, overseas hotels scored much higher than US hotels for the feelings of "Pampered" "Elegant" and "Important".
Read the original article here: ehotelier.com News Archives
Posted 12/20/05 by hotelguru | Filed under: Service Quality and Issues
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