Selling to your emotions - the new hospitality strategy
The Sheraton "Belong" Ad Campaign - appealing to emotions and lifestyles
Since late last year, many big hospitality / hotel companies have been scrambling to redefine their image and stand out from a growing herd of brands and franchises. The drive behind this is the understanding / realization that humans tend to be creatures of emotion...rather then logic, and the very elements that have helped companies build successful brands with a fan-following can be utilized to stand apart in the hospitality industry too!
After all, the hospitality industry today is saturated with an influx of new rooms, properties and brands - just how does a customer make up his/her mind? Starwood kick-started a superb branding initiative in 2005, with a differentiating exercise for each of its brands, including defining a unique image and core values associate with each brand. Also rolled out this year were various advertisement campaigns and property-level initiatives to build on brand uniqueness, e.g. Sheraton's "Belong" campaign, the simplicity factor associated with Four Points, the "address" and exclusivity offered by St.Regis, etc.
08/28/06 | Posted by hotelguru | Category Sales and Marketing
2 comments | Permalink |


