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This is the archive for August 2006

The accuracy of Google Adwords

Brandt Dainow writes about Google Adwords accuracy when it comes to reporting traffic generated and offers an experiment, with the official response to his claims included. Small discrepancies are to be expected in tracking and reporting, of course, but the author claims it's the addressal of these issues that makes the difference.
"I have asked Google how accurate they consider the system to be. So far they have declined to provide any answer, so they haven't actually claimed 100 percent accuracy. Let's give Google the benefit of the doubt and consider the possibility that AdWords' click count is 99 percent accurate. This would make it the most accurate web analytics technology on earth by a long stretch. It would also mean it had mis-billed over $60 million last year. If it was 95 percent accurate, then it mis-billed $285 million last year."

The eMarketer of the Year Award

The Adrian Awards Webpage - visit it at www.adrianawards.com

HSMAI and Travelclick are expected to present an award honoring the eMarketer of the Year. Early submission deadline is 1st Sept and the winner will be showcased on 29/012007 at the New York Marriot Marquis during the 17th Annual Adrian Awards Gala.
"Recognizing eMarketing excellence, the Hospitality Sales & Marketing Association International (HSMAI) has joined forces with TravelCLICK to pay tribute to the "eMarketer of the Year" at the 50th Annual Adrian Awards."
Check out www.adrianawards.com for more details.

Marriott expanding its pre-arrival messaging to meetings and events worldwide

As part of its "Spirit to Serve our Guests" initiative, Marriott is expanding its pre-arrival messaging service to meetings and events worldwide.
"As a part of the pre-arrival planning for groups, Marriott will make the optional service available to meeting planners so attendees can receive details of their stay five days prior to arrival. Resort meeting attendees will receive an e-mail 14 days in advance. The pre-arrival e-mail will include a reservation confirmation, information about property-specific amenities, the weather forecast, maps, directions and transportation from the airport and local area information."
This should be available at over 2500 hotels soon and is not unlike pre-stay messaging already employed by some other hotel chains for its guests. Pre-stay messaging, moving beyond just confirmations sent upon reserving a room are becoming an important part of the hospitality online marketing approach.

Source: Internet Travel News - Marriott expands pre-arrival service

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Hilton wants full booking capability in Chinese by 2008

Hilton Hotels are looking to offer a fully Chinese-capable booking solution by 2008...this should move beyond offering just static content in Chinese to fully integrating the booking process into the language as well.
"Hilton introduced a pilot Chinese website, hilton.com.cn, in July this year. The company expects full booking capability in Chinese language to get completed by 2008."
Hilton is also looking to emphasize direct distribution through its branded websites, while still keeping an eye on the developing chinese search and meta-search market with Google and Baidu.
Source: Hilton gears up to offer full booking capability in Chinese language by 2008

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Pegasus signs up with ICE Portal Inc and Leonardo to ease rich media content distribution

A good move by Pegasus to ease delivery of rich media by hotels through the ODD through ICE Portal and Leonardo:
"Pegasus Solutions, Inc. today signed an agreement with ICE Portal, Inc. that will allow hotels to easily host, manage and distribute rich media content through the Pegasus Online Distribution Database (ODD) at savings of more than 40 percent. The ICE Portal agreement represents another improvement that Pegasus is making to the ODD, aimed at reducing maintenance costs for hotels and assisting them in increasing online reservations. Recently Pegasus has announced agreements with Leonardo Media to improve the quality and quantity of the more than 200,000 still images in the ODD and with GIATA mbH to provide a translation service that will allow hotels to promote their properties in additional languages."

Source: Pegasus Solutions Makes Online Rooms with a View Affordable

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Checkout what Google's cookin'

Homepage of the new Google Checkout service
Visit http://checkout.google.com for an overview of Google's new online payment system, which promises shoppers a safe and secure online shopping experience. Users create one account with credit card info with Google's Checkout tool and don't have to share their email address and credit card information again with retailers that support the Google Checkout option.

Online travel booking scams - a growing risk?

thisismoney.co.uk reports on a travel scam that left hundreds in the cold...with no holiday and possibly no way of getting their money back...in what is being called a new high in UK online travel booking scams.
...internet messageboards were flooded with stories similar to Gary's. Complaints centred on a number of companies – Unbeatableholidays.com, Sunmedresorts.com, Holidaysforunder200pounds.com, Holidayrez.com and Holidayez.com. Chris Brown, director of Holidaywatchdog.com, said: 'It has been the biggest incident of this type that we have seen. It started with one but there were more and more posts about it every hour. Around 10,000 people have looked at the thread and so far 290 people have posted with their experiences. Most of these have been ripped off.'
Is this the new breed of online travel scams? A slick operation that most price-motivated travellers won't think twice about trusting with their hard-earned money? 3rd party online bookers have become a part of the online distribution network and a vital resource for those looking to book packaged travel and great deals. But has the clamor for great deals led far too many to hunt for that elusive, "unbeatable" offer...no matter who offers it?

Leveraging online user-generated content in the hospitality industry

The new Sheraton.com encourages guests to share their travel experience

John Bray's (PhoCusWright) article on online user-generated content outlines how some switched-on online marketers are moving beyond the "stonewalling" approach to social media and user-generated content...to embracing and using the same to generate traffic, credibility and a "real" image online. Great initiatives in the hospitality industry include fourpoints.com, with its sleek, simple search-engine inspired interface and sheraton.com, with its superb, high-visibility user content (where guests share their stories and experiences with Sheraton hotels around the world). Hotels and chains are also starting to embrace review sites like TripAdvisor.com, e.g. Movenpick Hotels & Resorts.

Social Media Optimization and the Hospitality Industry

Read an interesting post by Cameron Olthuis on an introduction to a newly coined phrase..."Social Media Optimization". Basically an SEO-like approach to fast-burgeoning social media like blogs, vlogs, wikis, etc.
"Social Media Optimization (SMO) is a new term that was recently coined by Rohit Bhargava and has since been taking on life of its own. In his introduction to SMO, Rohit draws similar comparisons to SEO. SMO tactics can drive huge amounts of people to a website and can also determine whether a startup, website or idea will make it or not. It involves driving traffic to a website through new channels because search engines aren't the only sites that drive big traffic anymore. While it's not taking over SEO yet, it has the potential to someday soon."
It would be very interesting to see where this goes when it comes to business...particularly the hospitality industry. Social Media is all about people...and guess what...so is Hospitality!

Google Adsense - making the most out of colors and placements

The Google Adsense Blog gives some great tips and advice on ideal ad placements, colors and context. Also an interesting post on Heat Maps and how optimal placement influences clickthroughs.
"Tip: ... Their design should be determined with respect to their surroundings (your site) and their viewers -- your site's users.
Blending your ads in with the color scheme of your site decreases ad blindness and in most cases can increase revenue. However, you should always keep in mind how your users will respond, and test what colors your users will respond to. (Sometimes it's okay to stand out a little.)..."
Read more: Inside AdSense
Also check out the Adsense Game by Joel Comm at http://www.theadsensegame.com/

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Google announces Egypt Office to open soon

A long time coming - but a great initiative, coupled with the Arabic language interfaces and news - this will go a long way to establishing a strong presence in the Middle East for Google.
"A spokesperson for Google, the world's leading search engine, has told ACN that it will soon be opening an office in Egypt to concentrate on its Arabic services. The regional office in Cairo will be the first to open in the Middle East and will be headed by Sherif Iskander, the regional head for Google Middle East and North Africa."
Read the article here: ITP.net {News: Google to open in Egypt}

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Online hotel bookings and loyalty - whats the trend?

Loyalty is on the rise, report Jonathan Barsky and Lenny Nash in their article "Are Online Customers Less Loyal?" but how does this tie in with online bookings? It's no surprise to find that guests who patronize higher-end hotels tend to be more loyal, while those who frequently choose low to mid-end hotels are more price-conscious and tend to be less loyal.

"Among the largest hotel chains, there is a significant difference in loyalty between guests who booked offline and those who booked online. Online bookers tend to be more loyal among higher priced chains ($102 average rate) and less loyal among lower priced chains ($66 average rate). For example, Hilton guests that book online are 4% more loyal than Hilton guests who book offline. But Super 8 guests are 4% less loyal when booking online."

Interestingly enough, the study shows that people booking with Central reservation systems tend to be most loyal, as compared to those who book directly with the hotel. Travel agent bookings, of course, account for the least loyal customers.