This is the archive for January 2006
Today's hotels: Check in, turn on, tech out
Bloody Mary on draught... optical scan door keys... and rooms that remember your name - as Rob Waugh reveals, they are all realities in today's sci-fi hotels. Don't miss live every week in The Mail on Sunday
You know how it is - after a long, exhausting flight, you and your partner have finally stepped into the calm of a hotel foyer.
You want everything to be already in place, arranged exactly as you like it - and in this modern age, is that too much to ask?
Read the whole article here:
Today's hotels: Check in, turn on, tech out | the Mail on Sundaytags:
hospitality
Woe To Thee, If Thou Ain't WOW
Dear Colleagues and Friends in the Hospitality Industry:
We are not here to sell rooms!!! Our job is to sell "experiences"! Here is a taste of what I mean:
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"Companies used to focus on making new, better or cheaper products and services - and then selling them in the marketplace. Now, the game is to create wonderful and emotional experiences for consumers around whatever is being sold. It's the experience that counts, not the product…The Goal: to build communities of passionate and loyal consumers…"
— The Best Ideas of 2005, Business Week
Hospitality execs look ahead
Three hospitality leaders give their thoughts on major industry challenges in the next 25 years. One hotel general manager said there will be a push to service customers born in the 1980s and 1990s, sometimes known as Millennials, and technology will be an important factor on keeping those travelers engaged.
Read the original article here...tags:
hospitality
Ten Trends To Watch In The Year Ahead
- Demand for leisure travel services will continue to outpace that for business travel
- More leisure travelers will select cruises and timeshares as alternatives to vacations that include conventional lodging
- Activities that promote stress reduction will gain in popularity
- Meetings and conventions will drive the recovery of demand for business travel services
- Expect to be "fired" if you’re not wired
- Air travel will remain remarkably affordable
- Lodging rates will rise
- Travel agents will continue to morph into sellers of "complex" and "high risk" travel products and services
- Consumers' utilization of the Internet will continue to reinvent the distribution and sale of travel services
- Transparent pricing will underscore the urgent need for brand clarity
Read the whole article here (YPBR):
YPB&Rtags:
hospitality
