Dear Blog members and users,

Due to the huge amount of comment spam received on the blog over the past few days, I've disabled the comments feature for non-members. This means that only members can post comments on the blog, when logged in.

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Best regards,
JJ

What is discretionary energy? Discretionary energy is the energy an employee uses when going above and beyond the call of duty to complete a task or get the job done. Every employee has discretionary energy. The amount of energy released and employed at work depends on their attitude, how well they enjoy being at work, how they are treated and how they feel about the company.

Discretionary energy can be the difference between doing what is expected and performing in an outstanding manner. Consequently, our people skills and leadership skills play a paramount role in determining whether employees give freely of their discretionary energy. Does that mean that we must let the inmates run the asylum and do whatever they want to make them happy? Of course not. But, it does mean that we must utilize effective leadership skills in dealing with issues, problems and just day to day training, coaching and mentoring.

Read the whole article: CEO Strategist - Release The Discretionary Energy In Your Employees

tags: hospitality

At the recent ISHC (International Society of Hospitality Consultants) Annual Conference held in San Diego, California, ISHC Members participated in a series of roundtable discussions to identify the ISHC Top Ten Global Issues and Challenges in the Hospitality Industry for 2006. While there were many issues discussed, in the final voting the membership identified the following top ten issues as the ones that can be expected to potentially have the greatest impact on the industry in 2006.

1.Changing Labor Conditions
2.Escalating Operating Costs
3.Impact of Rising Energy Costs on Consumer Travel & Hotel Demand
4.Escalating Renovation and Construction Costs
5.Havoc from Recent Natural Disasters
6.Growing Global Uncertainly About Safety and Security
7.Evolving Customer Expectations
8.Condo-hotels Growing Rapidly
9.Accelerating Change and Merging of Technologies
10.Increasing Consolidation of Hotel Brands/Companies

For additional information on ISHC or the ISHC Top Ten Global Issues and Challenges for 2006, please visit the ISHC web site at www.ishc.com

Read the article here: What's New

tags: hospitality